IJBA Volume 3, Issue 3, 2023
Exploring Patient Experience: A Phenomenological Qualitative Approach to Enhance Post-Operative Healing Environments in Healthcare Management
Jasdeep Singh, Mohd Roslan Ismail, Vijayesvaran Arumugam, Adlina Suleiman
The healing environments in healthcare establishments are crucial to facilitating natural healing processes. These environments are divided into four categories: internal, external, behavioural, and interpersonal. The study investigates the post-operative healing process by investigating physical environment elements and interpersonal relationships between care providers, family members, and patients. The participants in the study indicated that having a sense of control, positive distractions, and strong interpersonal relationships were essential for their healing. These findings are consistent with previous healing environment theories. However, the study also recognises that not all patient demands can be met, and the physical environment of hospital rooms can sometimes limit patients’ sense of control. For example, poorly designed controls and alarm buttons can cause stress and deter patients’ healing. The study also highlights the importance of positive distractions, such as encouraging patient mobility and providing healing spaces like libraries, healing gardens, or patient lounges. Finally, the study emphasises the importance of interpersonal relationships between patients, care providers, and family members in recovery. These relationships can significantly aid a patient’s healing by offering physical and emotional support.
Keywords : Healing environment, healthcare, MOH, IR4.0, Evidence Based Design (EBD), Post operative ward
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Baxter Ma Sian Tong, Vijayesvaran Arumugam, Adlina Suleiman
International Medical University
Workplace incivility is prevalent in many workplaces especially those with higher contact time such as healthcare organisations. Most research has focused on the framework for workplace incivility among nurses which showed certain predictors and triggers that can lead to an increase in prevalence of deviant behaviours at the workplace from milder incivilities to more serious aggression and violence which can negatively impact on staff performance, organisational goals as well as patient safety. Despite that, there are only a few academic studies conducted on the contributory factors of workplace incivility in healthcare organisations, especially in Malaysia. This conceptual paper is envisioned to establish the antecedents of predictors and triggers of workplace incivility from the Malaysian perspective. A total of eighteen studies related to workplace environment, culture, organisational factors, and managerial factors on the prevalence of workplace incivility were reviewed and analysed. A frequency analysis was used to determine the independent variables of the conceptual framework. The findings indicated that the following: workload/demands, healthy work environments, intolerance to incivility, workgroup cohesion/teamwork, policies, and procedures for addressing incivility, perceived leadership in ability to handle and respond to workplace incivility and supervisory/mentor support are significantly influencing the prevalence of workplace incivility.
Keywords: workplace incivility, predictors, triggers, Malaysia.
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