IJBMC Journals

Abdullah, A. F., Zainal, A., Tahir, H. M., Othman, M. F. S., Azizi, A. K., & Nothamdani, N. A. H. B. (2020). Hyper-Localization Within Shopee Marketplace. International Conference of Innovation in Media and Visual Design, pp. 248-253.

Abou Ali, A., Abbass, A., & Farid, N. (2020). Factors Influencing Customers’ Purchase Intention in Social Commerce. International Review of Management and Marketing, 10(5), 63.

Al-Gasawneh, J., & Al-Adamat, A. (2020). The Mediating Role of e-Word of Mouth on the Relationship Between Content Marketing and Green Purchase Intention. Management Science Letters, 10(8), 1701-1708.

Avery, J., Steenburgh, T. J., Deighton, J., & Caravella, M. (2012). Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities Over Time. Journal of Marketing, 76(3),
96-111.

Bala, M., & Verma, D. (2018). A Critical Review of Digital Marketing. International Journal of Management, IT & Engineering, 8(10), 321-339.

Boon, L. K., & Fern, Y. S. (2021). The Study of Customer Satisfaction of Shopee Customers In Malaysia. International Journal of Entrepreneurship, Business and Creative Economy, 1(2), 30-44.

Boonyah, C. (2020). The study of Price Selection, Service Standard and Time Management Limitation Affecting Consumer Buying Decision on Shopee Application of Flash Sales Promotion. The Graduate School of Bangkok University, pp. 1-89.

Bootsumran, L., Siripipatthanakul, S., & Phayaphrom, B. (2021). Factors Influencing Consumers’ Purchase Intention at Pharmacies in Thailand. Journal of Management in Business, Healthcare, and Education, 1 (1), (2), 1-16.

Bu, Y., Parkinson, J., & Thaichon, P. (2021). Digital content marketing as a catalyst for e WOM in food tourism. Australasian Marketing Journal, 29(2), 142-154.

Camilleri, M. A. (2021). E-commerce websites, consumer order fulfillment and after-sales service satisfaction: The customer is always right, even after the shopping cart check-out. Journal of Strategy and Management, 1-35.

Cao, P., Meister, S., & Klante, O. (2014). How social media influence apparel purchasing behavior. Marketing Review St. Gallen, 31(6), 77-86.

Chiu, C. M., Hsu, M. H., Lai, H., & Chang, C. M. (2012). Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents. Decision Support Systems, 53(4), 835-845.

ElHaffar, G., Durif, F., & Dubé, L. (2020). Towards closing the attitude-intention-behavior gap in green consumption: A narrative review of the literature and an overview of future research directions. Journal of Cleaner Production, 275, 122556.

Gao, W., Liu, Y., Liu, Z., & Li, J. (2018). How does presence influence purchase intention in online shopping markets? An explanation based on self-determination theory. Behaviour & Information Technology, 37(8), 786-799.

Hajli, N. (2015). Social commerce constructs and consumer’s intention to buy. International Journal of Information Management, 35(2), 183-191.

Hidayanto, A. N., Ovirza, M., Anggia, P., Budi, N. F. A., & Phusavat, K. (2017). The roles of electronic word of mouth and information searching in the promotion of a new e-commerce strategy: A case of online group buying in Indonesia. Journal of theoretical and applied electronic commerce research, 12(3), 69-85.

Hirschfelder, B., & Chigada, J. M. (2020). The importance of electronic word-of-mouth on consumer perception of content marketing. International Journal of Electronic Marketing and Retailing, 11(2), 184-198.

Jaroenwanit, P., Supasarn, C., & Deeboonmee, S. (2015). The influence of materialistic attitudes and material values on customers’ intention to buy property in Thailand. A Multidisciplinary Journal of Global Macro Trends, 4(1), 31-50.

Kajtazi, K., & Zeqiri, J. (2020). The effect of e-WOM and content marketing on customers’ purchase intention. International Journal of Islamic Marketing and Branding, 5(2), 114-131.

Kok, W., Ariesa, Y., Kelvin, K., Pratama, V., Kosasih, S., & Alianza, V. F. (2021). The Role of Brand Ambassador, Event Marketing and Digital Marketing on Purchase Decisions User Shopee. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 4(3), 4804-4814.

Kongprapunt, T., & Pupat, N. (2018). Factors influencing generation y’s online purchase intention toward xyz online store in Thailand. AU-GSB e-JOURNAL, 11(2), 94-94.

Lou, C., & Xie, Q. (2021). Something Social, Something Entertaining? How Digital Content Marketing Augments Consumer Experience and Brand Loyalty. International Journal of Advertising, 40(3), 376-402.

Mahajan, P., & Suresh, G. (2017). e-Promotion: A Revolution In Technical Education Evolution. International Journal of Scientific Research and Management, 5(1). Miremadi, A., Kenar Roudi, J., & Ghanadiof, O. (2021). Evaluation on Role of Electronic Word of Mouth (EWOM) Ads in Customers’ Emotions and Choices in E-Shops. International Journal of Industrial Marketing, 6(1), 56-80.

Nachit, H., & Belhcen, L. (2020). Digital Transformation in Times of COVID-19 Pandemic: The Case of Morocco. Available at SSRN 3645084.

Naseri, R. N. N. (2021). An Overview of Online Purchase Intention Of Halal Cosmetic Product: A Perspective from Malaysia. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(10), 7674-7681.

Nasir, S., & Yurder, Y. (2015). Consumers’ and physicians’ perceptions about high tech wearable health products. Procedia-Social and Behavioral Sciences, 195, 1261-1267.

Nassiri-Mofakham, F., Nematbakhsh, M. A., Baraani-Dastjerdi, A., & Ghasem-Aghaee, N. (2009). Electronic Promotion to New Customers Using mkNN Learning. Information Sciences, 179(3), 248-266.

Nuanchaona, S., Siripipatthanakul, S., Nurittamont, W., & Phayaphrom, B. (2021). Factors affecting consumer’s purchase intention of chatbot commerce in Thailand. International Journal of Business, Marketing and Communication, 1(3), 1-13.

Nurhasanah, Mahliza, F., Nugroho, L., & Putra, Y. M. (2021). The Effect of E-WOM, Brand Trust, and Brand Ambassador on Purchase Decisions at Tokopedia Online Shopping Site. IOP Conference Series: Materials Science and Engineering, 1071, No. 1.

Nuseir, M. T., Arora, N., Al-Masri, M. M., & Gharaibeh, M. (2010). Evidence of Online Shopping: A Consumer Perspective. International Review of Business Research Papers, 6(5), 90-106.

Pektas, S. Y., & Hassan, A. (2020). The Effect of Digital Content Marketing on Tourists’ Purchase Intention. Journal of Tourismology, 6(1), 79-98.

Phetnoi, N., Siripipatthanakul, S., & Phayaphrom, B. (2021). Factors Affecting Purchase Intention Via Online Shopping Sites and Apps During COVID-19 in Thailand. Journal of Management in Business, Healthcare and Education, 1(1), 1-17.

Phan, S. (2021). The effect of pestle factors on development of e-commerce. International Journal of Data and Network Science, 5(1), 37-42.

Pidada, I. A. I., & Suyasa, P. G. G. T. (2021). The Impact of Content Marketing, Influencers, and e-Promotion on Purchase Intention. Jurnal Ekonomi dan Bisnis Airlangga, 31(2), 117-123. DOI: 10.20473/jeba.V31I22021.117-123.

Pourabedin, Z., & Migin, M. W. (2015). Hotel experience and positive electronic word of mouth (e-WOM). International Business Management, 9(4), 596-600.

Rachmawati, D. Z., & Agus, A. A. (2020). E-service and logistics service quality in e commerce, study case: Shopee Indonesia. 3rd International Conference on Computer and Informatics Engineering (IC2IE), pp. 218-223. IEEE.

Rahmawati, R. (2022). The impact of social media marketing, e-WOM, and brand loyalty on the millennial purchase intention. Iconic Research and Engineering Journals, 5(7).

Rana, J., & Paul, J. (2017). Consumer Behavior and Purchase Intention for Organic Food: A Review and Research Agenda. Journal of Retailing and Consumer Services, 38.

Randabunga, P. E., Hudayah, S., & Indriastuti, H. (2021). The Effect of Electronic Word of Mouth and Sales Promotion on Brand Switching with Brand Image as an Intervening Variable at Erha Beauty Clinic in Samarinda City. Saudi Journal of Business and Management Studies, 6(4), 102-113.

Saprikis, V., & Avlogiaris, G. (2021). Factors That Determine the Adoption Intention of Direct Mobile Purchases through Social Media Apps. Information, 12(11), 449.

Saura, J. R. (2021). Using data sciences in digital marketing: Framework, methods, and performance metrics. Journal of Innovation & Knowledge, 6(2), 92-102.

Setiawan, R., & Achyar, A. (2013). Effects of Perceived Trust and Perceived Price on Customers’ Intention to Buy in Online Store in Indonesia. ASEAN Marketing Journal, Vol. 4, No. 1, pp. 1-11.

Si Dah, N., Siripipatthanakul, S., Phayaphrom, B., & Limna, P. (2022). Determinants of Employee Innovation: A Case of NGOs and CSOs in Mae Sot, Thai-Myanmar Border. International Journal of Behavioral Analytics, 2(1), 1–15.

Sitthipon, T., Siripipatthanakul, S., Phayaphrom, B., Siripipattanakul, S., & Limna, P. (2022). Determinants of Customers’ Intention to Use Healthcare Chatbots and Apps in Bangkok, Thailand. International Journal of Behavioral Analytics, 2(2), 1–15.

Sosanuy, W., Siripipatthanakul, S., Nurittamont, W., & Phayaphrom, B. (2021). Effect of Electronic Word of Mouth (e-WOM) and Perceived Value on Purchase Intention During the COVID-19 Pandemic: The Case of Ready-to-Eat Food. International Journal of Behavioral Analytics, 1(2), 1-16.

Tjongirin, R., Gianto, M., & Sihombing, S. (2020). Applying the information acceptance model to predict purchase intention in social media. Jurnal Manajemen dan Pemasaran Jasa, 13(2), 263-280.

Vapeevuttikorn, S., & Changchenkit, C. (2021). Digital Marketing Communication of Shopee that Influences the Consumer Decision Process. Parichart Journal, Thaksin University, 34(1), 76-88.

Wang, P., & McCarthy, B. (2021). What Do People “Like” on Facebook? Content Marketing Strategies Used by Retail Bank Brands in Australia and Singapore. Australasian Marketing Journal, 29(2), 155-176.

Weerasinghe, K. P. W. D. R. (2019). Impact of Content Marketing Towards the Customer Online Engagement. International Journal of Business, Economics and Management, 2(3), 217-2018.

Yulihasri, Islam, M. A., & Daud, K. A. K. (2011). Factors that influence customers’ buying intention on shopping online. International Journal of Marketing Studies, 3(1), 128.

Zhao, Y., Ni, Q., & Zhou, R. (2018). What Factors Influence the Mobile Health Service Adoption? A Meta-Analysis and the Moderating Role of Age. International Journal of Information Management, 43, 342-350.

Al-Adwan, A. S., & Berger, H. (2015). Exploring physicians’ behavioural intention toward the adoption of electronic health records: an empirical study from Jordan. International Journal of Healthcare Technology and Management, 15(2), 89-111.

Almansor, E. H., & Hussain, F. K. (2019). Survey on intelligent chatbots: State-of-the-art and future research directions. Conference on Complex, Intelligent, and Software Intensive Systems, pp. 534-543. Springer, Cham.

Bajwa, J., Munir, U., Nori, A., & Williams, B. (2021). Artificial Intelligence in Healthcare: Transforming the Practice of Medicine. Future Healthcare Journal, 8(2), e188.

Catherine, N., Geofrey, K. M., Moya, M. B., & Aballo, G. (2017). Effort expectancy, performance expectancy, social influence and facilitating conditions as predictors of behavioural intentions to use ATMs with fingerprint authentication in Ugandan banks. Global Journal of Computer Science and Technology, 7(5), 1-19.

Chana, P., Siripipatthanakul, S., Phayaphrom, B., Nurittamont, W., & Chana, P. (2021). Effect of the Service Marketing Mix (7Ps) on Patient Satisfaction for Clinic Services in Thailand. International Journal of Business, Marketing and Communication, 1(2).

Chao, C. M. (2019). Factors Determining the Behavioral Intention to Use Mobile Learning: An Application and Extension of the UTAUT Model. Front Psychol, 10, 1652.

Cho, J. (2016). The Impact of Post-Adoption Beliefs on the Continued Use of Health Apps. International Journal of Medical Informatics, 75-83.

De Cosmo, L. M., Piper, L., & Di Vittorio, A. (2021). The role of attitude toward chatbots and privacy concern on the relationship between attitude toward mobile advertising and behavioral intent to use chatbots. Italian Journal of Marketing, 2021(1), 83-102.

Doan, T. (2020). Factors affecting online purchase intention: A study of Vietnam online customers. Management Science Letters, 10(10), 2337-2342.

Do Nam Hung, J. T., Azam, S. F., & Khatibi, A. A. (2019). An empirical analysis of perceived transaction convenience, performance expectancy, effort expectancy and behavior intention to mobile payment of Cambodian users. Int. J. Mark. Stud, 11, 77.

Franklin, R. (2021). 11 Surprising Mobile Health Statistics. Mobius MD. Retrieved from https://mobius.md/2021/10/25/11-mobile-health-statistics/.

Georgiou, M. (2022). Developing a Healthcare App in 2022: What Do Patients Really Want? Imagination. Retrieved from https://imaginovation.net/blog/.

Hauser-Ulrich, S., Künzli, H., Meier-Peterhans, D., & Kowatsch, T. (2020). A smartphone- based health care chatbot to promote self-management of chronic pain (SELMA): pilot randomized controlled trial. JMIR mHealth and uHealth, 8(4).

Hsu, C.-L., & Lin, J. C.-C. (2015). What Drives Purchase Intention for Paid Mobile Apps? An Expectation Confirmation Model with Perceived Value. Electronic Commerce Research and Applications, 46-57.

Huang, D. H., & Chueh, H. E. (2020). Chatbot Usage Intention Analysis: Veterinary Consultation. Journal of Innovation & Knowledge, 10.

Hung, M., Conrad, J., Hon, S. D., Cheng, C., Franklin, J. D., & Tang, P. (2013). Uncovering patterns of technology use in consumer health informatics. Wiley Interdisciplinary Reviews: Computational Statistics, 5(6), 432-447.

Jandawapee, S., Siripipatthanakul, S., Phayaphrom, B., & Limna, P. (2022). Factors Influencing Intention to Follow the Preventive COVID-19 Protocols Among Thai People. International Journal of Behavioral Analytics, 2(1), 1-15.

Jintanon, S. (2017). The Study of How to Enhance Chatbot User Experiences in Thailand. Master of Science Programme in Marketing, Thammasat University, Thailand.

Kaewnaknaew, C., Siripipatthanakul, S., Phayaphrom, B., & Limna, P. (2022). Modelling of Talent Management on Construction Companies’ Performance: A Model of Business Analytics in Bangkok. International Journal of Behavioral Analytics, 2(1), 1-17.

Kanyama, J., Nurittamont, W., & Siripipatthanakul, S. (2022). Hotel Service Quality and Its Effect on Customer Loyalty: The Case of Ubon Ratchathani, Thailand during COVID-19 Pandemic. Journal of Management in Business, Healthcare, and Education, 1(2), 1-20.

Lee, W. I., Fu, H.-P., Mendoza, N., & Liu, T. Y. (2021). Determinants Impacting User Behavior Towards Emergency Use Intentions of m-Health Services in Taiwan. Healthcare (Basel), 9(5). doi:10.3390/healthcare9050535.

Limna, P., Siripipatthanakul, S., & Phayaphrom, B. (2021). The Role of Big Data Analytics in Influencing Artificial Intelligence (AI) Adoption for Coffee Shops in Krabi, Thailand. International Journal of Behavioral Analytics, 1(2), 1-18.

Limna, P., Siripipatthanakul, S., Phayaphrom, B., & Siripipattanakul, S. (2022). The Relationship Between Twenty-First-Century Learning Model (4Cs), Student Satisfaction and Student Performance-Effectiveness. International Journal of Behavioral Analytics, 2(1), 1-18.

Lin, L. Y., & Lu, C. Y. (2010). The Influence of Corporate Image, Relationship Marketing, and Trust on Purchase Intention: The Moderating Effects of Word-of-Mouth. Tourism Review, Vol. 65 No. 3, pp. 16-34.

Lu, H. T., & Wang, Y. C. (2016). The Impact of Media Reputation on Customers Behavioral Intention. Quantitative Economics and Its Development, 30, 4243-4252.

Lu, Y., Yang, S., Chau, P. Y., & Cao, Y. (2011). Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective. Information & Management, 48(8), 393-403.

Masri, M. E., & Tarhini, A. (2017). Factors affecting the adoption of e-learning systems in Qatar and USA: Extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). Educational Technology Research and Development, 65(3), 743-763.

Mensah, I. K. (2019). Factors Influencing the Intention of University Students to Adopt and Use e-Government Services: An Empirical Evidence in China. SAGE Open, 9(2).

Nadarzynski, T., Miles, O., Cowie, A., & Ridge, D. (2019). Acceptability of Artificial Intelligence (AI)-Led Chatbot Services in Healthcare: A Mixed-Methods Study. Digital Health, 5, 2055207619871808.

Nasir, S., & Yurder, Y. (2015). Consumers’ and physicians’ perceptions about high tech wearable health products. Procedia-Social and Behavioral Sciences, 195, 1261-1267.

Nuanchaona, S., Siripipatthanakul, S., Nurittamont, W., & Phayaphrom, B. (2021). Factors affecting consumer’s purchase intention of chatbot commerce in Thailand. International Journal of Business, Marketing and Communication, 1(3), 1–13.

Paul, A., & Pavlou. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. International Journal of Electronic Commerce, Spring, 7, 101-134.

Rosruen, N., & Samanchuen, T. (2018). Chatbot Utilization for Medical Consultant System. 2018 3rd Technology Innovation Management and Engineering Science International Conference (TIMES-iCON), pp. 1-5. IEEE.

Rowland, S. P., Fitzgerald, J. E., Holme, T., Powell, J., & McGregor, A. (2020). What is the clinical value of mHealth for patients? NPJ Digital Medicine, 3(1).

Si Dah, N., Siripipatthanakul, S., Phayaphrom, B., & Limna, P. (2022). Determinants of Employee Innovation: A Case of NGOs and CSOs in Mae Sot, Thai-Myanmar Border. International Journal of Behavioral Analytics, 2(1), 1-15.

Sharma, H., & Aggarwal, A. G. (2019). Finding determinants of e-commerce success: a PLS- SEM approach. Journal of Advances in Management Research. Shin, D. H. (2011). Understanding e-Book Users: Uses and Gratification Expectancy Model. New Media & Society, 13(2), 260-278.

Srivorakul, P. (2021). The Changes Brought by COVID might have an Upside for Thai Consumers, Businesses and Economy. PR News Sector, Bangkok Post. Retrieved from https://www.bangkokpost.com/thailand/pr/2119527/.

Statista Research Department. (2021). Internet, Demographics & Use, Number of internets Users in Thailand from 2017 to 2020 with a Forecast Through 2026. Retrieved from https://www.statista.com/statistics/553730/number-of-internet-users-thailand/.

Talwar, Y. K., Karthikeyan, S., Bindra, N., & Medhi, B. (2016). Smartphone’-a user-friendly device to deliver affordable healthcare-a practical paradigm. J Health Med Informat, 7(7). doi:10.4172/2157-7420.1000232.

Tam, C., Santos, D., & Oliveira, T. (2018). Exploring the Influential Factors of Continuance Intention to Use Mobile Apps: Extending the Expectation Confirmation Model. Information Systems Frontiers, 1-15.

Tripathi, K. P. (2011). A study of Interactivity in Human-Computer Interaction. International Journal of Computer Applications, 16(6), 1-3.

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Venkatesh, V., Thong, J., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology. MIS Quarterly, 36, 157-178.

Wang, W., & Siau, K. (2018). Living with Artificial Intelligence–Developing a Theory on Trust in Health Chatbots. Proceedings of the Sixteenth Annual Pre-ICIS Workshop on HCI Research in MIS. San Francisco: Association for Information Systems, pp. 1-5.

Yadav, D., Malik, P., Dabas, K., & Singh, P. (2019). Understanding Opportunities for Chatbots in Breastfeeding Education of Women in India. Proceedings of the ACM on Human- Computer Interaction, 3(CSCW), 1-30.

Zhao, Y., Ni, Q., & Zhou, R. (2018). What Factors Influence the Mobile Health Service Adoption? A Meta-Analysis and the Moderating Role of Age. International Journal of Information Management, 43, 342-350.

Abualoush, S., Bataineh, K., & Alrowwad, A. A. (2018). The Role of Knowledge Management Process and Intellectual Capital as Intermediary Variables between Knowledge Management Infrastructure and Organization Performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279.

Acosta-Prado, J. C., Navarrete, J. F. F., & Tafur-Mendoza, A. A. (2021). Relationship between conditions of knowledge management and innovation capability in new technology-based firms. International Journal of Innovation Management, 25(01), 2150005.

Agrawal, R., Wankhede, V. A., Kumar, A., Upadhyay, A., & Garza-Reyes, J. A. (2021). Nexus of circular economy and sustainable business performance in the era of digitalization. International Journal of Productivity and Performance Management, 1-34.

Akram, M. U., Chauhan, C., Ghosh, K., & Singh, A. (2019). Knowledge management, sustainable business performance and empowering leadership: A firm-level approach. International Journal of Knowledge Management (IJKM), 15(2), 20-35.

Akter, S., Fosso Wamba, S., & Dewan, S. (2017). Why PLS-SEM is Suitable for Complex Modelling? An Empirical Illustration in Big Data Analytics Quality. Production Planning & Control, 28(11-12), 1011-1021.

Alaarj, S., Abidin-Mohamed, Z., & Bustamam, U. S. B. A. (2016). Mediating role of trust on the effects of knowledge management capabilities on organizational performance. Procedia-Social and Behavioral Sciences, 235, 729-738.

Al-Bahussin, S. A., & El-Garaihy, W. H. (2013). The impact of human resource management practices, organisational culture, organisational innovation and knowledge management on organisational performance in large Saudi organisations: structural equation modeling with conceptual framework. International Journal of Business and Management, 8(22), 1.

Almansoori, A., AlShamsi, M., Salloum, S. A., & Shaalan, K. (2021). Critical Review of Knowledge Management in Healthcare. Recent Advances in Intelligent Systems and Smart Applications, 99-119.

Al-Sa’di, A. F., Abdallah, A. B., & Dahiyat, S. E. (2017). The Mediating Role of Product and Process Innovations on the Relationship Between Knowledge Management and Operational Performance in Manufacturing Companies in Jordan. Business Process, Management Journal, 23(2), 349-376

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Božič, K., & Dimovski, V. (2019). Business intelligence and analytics use, innovation ambidexterity, and firm performance: A dynamic capabilities perspective. The Journal of Strategic Information Systems, 28(4), 101578.

Byukusenge, E., & Munene, J. C. (2017). Knowledge Management and Business Performance: Does Innovation Matter? Cogent Business & Management, 4(1), 1368434.

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Centobelli, P., Cerchione, R., & Esposito, E. (2018). Aligning enterprise knowledge and knowledge management systems to improve efficiency and effectiveness performance: A three-dimensional Fuzzy-based decision support system. Expert Systems with Applications, 91, 107–126.

Chen, Z., Huang, S., Liu, C., Min, M., & Zhou, L. (2018). Fit between organizational culture and innovation strategy: Implications for innovation performance. Sustainability, 10(10), 3378.

Colbert, A., Yee, N., & George, G. (2016). The digital workforce and the workplace of the future. Academy of Management Journal. Academy of Management, 59(3), 731-739.

Costa, V., & Monteiro, S. (2016). Key Knowledge Management Processes for Innovation: A Systematic Literature Review. VINE Journal of Information and Knowledge Management Systems, 46(3), pp. 386-410.

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Doğan, M., & Doğan, H. (2020). Knowledge Sharing, Innovation and Firm Performance: Evidence from Turkey. Financial Studies, 24(1), No. 87, pp. 36–52.

Donate, M. J., & de Pablo, J. D. S. (2015). The Role of Knowledge-Oriented Leadership in Knowledge Management Practices and Innovation. Journal of Business Research, 68(2), 360-370.

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Gürlek, M., & Çemberci, M. (2020). Understanding the relationships among knowledge-oriented leadership, knowledge management capacity, innovation performance and organizational performance: A serial mediation analysis. Kybernetes. The International Journal of Cybernetics, Systems and Management Sciences, 49(11), 2819–2846.

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Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110. https://doi.org/10.1016/j.jbusres.2019.11.069.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to Use and How to Report the Results of PLS-SEM. European Business Review, pp. 2-24.

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Heisig, P., Suraj, O. A., Kianto, A., Kemboi, C., Arrau, G. P., & Easa, N. F. (2016). Knowledge Management and Business Performance: Global Experts’ Views on Future Research Needs. Journal of Knowledge Management, 20(6), pp.1169-1198

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