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Boon-Chui Teo, Muhamad Azimulfadli Mustaffa and Amir Iqbal Mohd Rozi (2018). To Grab Or Not To Grab?: Passenger Ride Intention Towards E-Hailing Services. Malaysian Journal Of Consumer And Family Economics (2018), Vol. 21

Clewlow, R. R., & Mishra, G. S. (2017). Disruptive Transportation: The Adoption, Utilization, and Impacts of Ride-Hailing in the United States.

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JinHyo Joseph Yun, Xiaofei Zhao, JinxiWu, John C. Yi, KyungBae Park and WooYoung Jung (2020). Business Model, Open Innovation, and Sustainability in Car Sharing Industry— Comparing Three Economies. Sustainability 2020, 12, 1883

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Li, Z., Hong, Y., & Zhang, Z. (2017). An empirical analysis of on-demand ride sharing and traffic congestion. Hawaii International Conference on System Sciences, 1–13.

Mae, A., Adriano, M., Chadwick, C., & Su, S. (2017). Out with the Old, in with the New: A Study on the Vehicle Hailing Preferences of Filipino Taxi Riders Based on Participation Intent. International Journal of Real Estate Studies, Volume 11(Number 1), 7.

Manuel Villasalero (2017). A resource-based analysis of realized knowledge relatedness in diversified firms. Journal of Business Research. Volume 71, February 2017, Pages 114-124

Nur Hanani Azman (2020, May 3). Demand for e-hailing service grows amid Covid-19. The Malaysian Reserve. Retrieved from https://themalaysianreserve.com/2020/05/18/demand-for-e- hailing-service-grows-amid-covid-19/

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Steininger, Dennis M.; Huntgeburth, Jan C.; and Veit, Daniel J., “Conceptualizing Business Models for Competitive Advantage Research by Integrating the Resource and Market-Based Views” (2011). AMCIS 2011 Proceedings – All Submissions. Paper 286. http://aisel.aisnet.org/amcis2011_submissions/286

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Arabatzis, G., and Grigoroudis, E. (2010) Visitors’ satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park. Forest Policy and Economics, 12(3): 163-172.

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Beeho, A. J., and Prentice, R. C. (1997) Conceptualizing the experiences of heritage tourists: A case study of New Lanark World Heritage Village. Tourism Management, 18(2): 75-87.

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Chen, C.F., and Tsai, D. (2007) How destination image and evaluative factors affect behavioral intentions?. Tourism Management, 28(4): 1115-1122.

Chi, C. G. Q., and Qu, H. (2008) Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4): 624-636.

Chok, N.V., Aziz, Y. A., and Awang, K. (2013) Ecotourism’s Experience, Satisfaction and Word of Mouth Recommendation in Ecotourism Malaysia. Global Conference on Business and Economics Research.

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Donohoe, H. M., and Lu, X. (2009) Universal tenets or diametrical differences? An analysis of ecotourism definitions from China and abroad. International Journal of Tourism Research, 11(4): 357-372.

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Huang, S., Weiler, B., and Assaker, G. (2015) Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention. Journal of Travel Research, 54(3): 344-358.

Hutchinson, J., Lai, F., and Wang, Y. (2009) Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travellers. Tourism Management, 30(2): 298-308.

Ibrahim, M. F., and Ng, C. W. (2002) Determinants of entertaining shopping experiences and their link to consumer behaviour: case studies of shopping centres in Singapore. Journal of Retail & Leisure Property, 2(4): 338-357.

Jarvis, D., Stoeckl, N., and Liu, H. B. (2016) The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning. Tourism Management, 52: 1-18.

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Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., and Podsakoff, N. P. (2003) Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5): 879–903.

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Poulsson, S. H., and Kale, S. H. (2004) The experience economy and commercial experiences. The Marketing Review, 4(3): 267-277.

Pourahmad, A., Shabanifard, M., Hosseini, A., and Soltanipour, O. (2010) Study of tourists’ rights in Iran with emphasis on urban tourist rights. Journal of Social Sciences, 6: 340-349.

Prahalad, C. K., and Ramaswamy, V. (2004) Co‐creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3) 5-14.

Prayag, G., Hosany, S., and Odeh, K. (2013) The role of tourists’ emotional experiences and satisfaction in understanding behavioral intentions. Journal of Destination Marketing & Management, 2(2): 118-127.

Prayag, G., Hosany, S., Muskat, B., and Del Chiappa, G. (2017) Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1): 41-54.

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Ali, F., and Filieri, B. L. D. R. 2015. An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines”, International Journal of Quality & Reliability Management 32 (5): 486-502. http://dx.doi.org/10.1108/IJQRM-07-2013-0110.

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